Ticketing systems can help you
Now we are providing support to all of our registered members through an online help system. Therefore, to submit your query, you will now only need to use the online support system. Send query or questions through your Members panel. Our support team will solve your problem by answering you in 36-48 hours.
A ticket system is better than many other methods of dealing with customer questions or reported issues.
If a ticket system is built around email, for example, there is really no way to make sure that tickets are read by the right person or to check or track whether the problem has been fixed; all the messages go into the same pot, so to speak, and it can be difficult to manage this pool.